Physical AI Rider Experience — Waymo NPS, Repeat Rates, and the AV Satisfaction Curve
Waymo reports NPS above 70 and riders normalize driverless anxiety by ride 4–7. Satisfaction metrics are the leading indicator of AV commercial ramp velocity.
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Physical AI Rider Experience 2026 — Waymo One NPS and Trust Arc vs Tesla Robotaxi Austin First Rides: The Consumer AV Benchmark
Waymo One riders report high NPS and a trust arc from first-ride nerves to comfort. Tesla Robotaxi Austin is early. Cybercab sub-dollar pricing is the mass bet.